Approach

Design solutions fueled by truly understanding behaviors

Unlocking Hidden Value

At Cloudberry, we blend human-centered design, behavioral science, and strategic insight to uncover value and drive growth. Our scientifically rigorous approach delivers actionable insights and measurable results quickly.

Applying Behavioral Insights at Every Touchpoint

Our process helps in understanding the deeper needs, motivations, and emotional triggers of your customers or employees. By identifying what truly drives their actions we can design more effective and empathetic experiences, across the value chain.

The Cloudberry Insight Accelerator™

Our proprietary process flexes to the business challenge at hand and delivers value each step of the way.

1

Scientific Research and Discovery

Define objectives and perform behavioral analysis across relevant touch points. Gather insights through market research and data analysis to identify needs, barriers, and pain points.

2

Strategic Concept Development

Synthesize findings and map behaviors to uncover strategic opportunities. Develop high-impact concepts and initiatives grounded in behavioral science, from campaigns to digital products.

3

Rapid Prototyping and Validation

Turn ideas into testable prototypes. Use hypothesis-driven behavioral experiments and iterative testing with real users or audiences to validate and refine the approach.

4

Implementation and Launch

Execute strategies using lean methods. Integrate across relevant channels—whether digital, physical, or communications—and set up behavioral monitoring to track effectiveness.

5

Evaluation and Scaling

Measure outcomes based on key behaviors and business impact. Capture behavioral impact—what worked and why—to inform future optimizations and scale successful solutions.

Supercharging Customer Insights

With over 20 years of audience data in financial services and healthcare, we bring deep, sector-specific insight into what drives customer decisions. By combining behavioral science, psychographic analysis, and AI-driven pattern recognition, we uncover hidden motivations and audience dynamics.

The result is robust, behaviorally informed personas that go beyond static profiles to become tools for smarter segmentation, sharper messaging, and activation strategies that convert.

Embedding Accessibility Across a Global Organization 

We helped operationalize accessibility practices across teams, roles, and workflows—through a scalable A11y playbook and resource hub.

See Case Study

Helping Pro Athletes Navigate Workplace Benefits

We empowered football players to make confident decisions in a snap—through a benefits portal designed for clarity and action.

See Case Study

Rebranding Teladoc for a Unicorn IPO

A repositioning and new visual identity that took the future by the horns. We created a unified brand strategy to resonate with investors, payors, providers, and patients alike.

See Case Study

Reducing Friction in Healthcare Drive-Thrus 

By combining service design and behavioral science, we helped a national healthcare retailer streamline checkout and reduce wait-time anxiety.

See Case Study